At Kritika Gupta & Associates, we strive to provide the highest quality of service to our clients. We are committed to ensuring your satisfaction with our business registration,consulting, and compliance services. However, we understand that there may be circumstances where you may seek a refund. Our refund policy is designed to be fair and transparent.
If we are unable to provide the service you have paid for, you will be eligible for a full refund. This includes scenarios where we fail to initiate or complete the service within the stipulated time frame, provided that the delay or failure is not due to your own actions or failure to provide necessary information.
If you decide to cancel the service before we have begun work on your request, you will be eligible for a full refund. If the service has already commenced, a partial refund may be granted depending on the amount of work completed.
If there is an error or omission in the service provided that is directly attributable to us, and it cannot be rectified, you may be eligible for a refund. This includes errors in document preparation, filing, or submission caused by our team.
Refunds will not be provided if you simply change your mind after the service has commenced or has been completed.
If the client fails to provide necessary information, documents, or cooperation required to complete the service, and this leads to the inability to render the service, no refund will be provided.
Refunds will not be granted for delays or failures caused by third-party entities (e.g., government authorities, regulatory bodies) that are beyond our control.
To request a refund, you must submit a written request to us at [email protected] within 30 days of the payment date. Please include your name, contact information, service description, payment details, and the reason for the refund request.
Upon receiving your refund request, we will review and verify the details. We may contact you for additional information or clarification if needed.
After reviewing your request, we will notify you of our decision within 15 business days. If your refund is approved, we will process the refund to the original payment method.
Once approved, refunds will be processed within 10 business days. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider